Pricing policy

All pricing is in New Zealand dollars and includes all GST (goods and services tax) at 12.5%. Quoted costs are subject to change and availability until a firm reservation is secured.

Payment policy

• We ask for a deposit before going ahead and securing any reservations. For self drive tours this amount is 10% of the original quoted tour cost or NZ$200 per person (whichever is higher). This deposit is non refundable once your itinerary is confirmed.
• A deposit of 10% of the original quoted tour cost or NZ$1,000 per person, whichever is higher, is payable for private guided tours. A minimum portion of NZ$1,000 per person is non refundable once your itinerary is confirmed. Other amounts may also be non refundable subject to third party suppliers terms and conditions. Full and final payment for the balance of your tour costs are payable 45 days prior to your tour commencing.
• Additionally the costs of pre or instant purchase items such as domestic airfares may be required also in advance. We will notify you if this is the case
• If making a reservation within 45 days of your tour commencement full payment is required upon confirmation of all your arrangements.
• We accept payment by Visa and MasterCard use a secure automated service provided by the National Bank of New Zealand.

Cancellation Policy

A fair approach

You may cancel your tour for any reason at any time, however please bear in mind our cancellation costs. Accommodation and other third party providers may have cancellation policies that impart fees for cancellations anytime inside 45 days of arrival. Particularly in peak time the need to fill rooms is paramount to individuals businesses and in many cases their livelihood. With this in mind please be aware that canceling your tour or making major changes may incur fees. As almost every property, activity and other business may have different rules and conditions please ask if you would like to be made aware of each of these for your tour. As a general guideline the following can be referred to

Self drive tours

• Cancellation prior to 45 days before your tour commencement date your deposit is non refundable plus any third party fees as below.
• Cancellation within 45 days of your tour commencement date:
• Inside 45 days of your tour commencement a cancellation fee of 25% of the total tour reservation plus any cancellation fees applied by other providers such as accommodation, car rental and other activities.
• A travel agent or other third party may have their own cancellation policy and if the reservation was made through such a third party you may be liable for additional cancellation costs. Please check when you make your reservation through a travel agent or third party.
• Additional cancellation fees may be incurred for, but not necessarily limited to, reservations for other activities and accommodation. Fine Tours New Zealand reserves the right to reclaim these costs from you.
• You should be aware that New Zealand domestic airfares, ferries and some other activities of the like are normally non-refundable at any time and you will have been notified of this at the time of making your reservation.

Private guided tours

• Cancellation prior to 45 days before your tour commencement date your deposit is non refundable plus any third party fees.
• Cancellation within 45 days of your tour commencement date:
• Inside 45 days of your tour commencement a cancellation fee of 30% of the total tour reservation plus any cancellation fees applied by other providers such as accommodation, car rental and other activities.
• A travel agent or other third party may have their own cancellation policy and if the reservation was made through such a third party you may be liable for additional cancellation costs. Please check when you make your reservation through a travel agent or third party.
• Additional cancellation fees may be incurred for, but not necessarily limited to, reservations for other activities and accommodation. Fine Tours New Zealand reserves the right to reclaim these costs from you.
• You should be aware that New Zealand domestic airfares, ferries and some other activities of the like are normally non-refundable at any time and you will have been notified of this at the time of making your reservation.

A flexible approach

We are not in the business of making money through cancellation fees but we do need to cover our costs for work undertaken on your behalf. We will always endeavor to calculate cancellation fees as fairly and quickly as possible. You may change the dates of your tour at any time (subject to availability), however any third party costs, such as hotel amendment fees or cancellation costs will be payable by you.

Our rights

Fine Tours New Zealand reserves the right to amend pricing at any time. Note if you have a confirmed itinerary we guarantee the pricing. In the event of an amendment to an itinerary that is beyond our control some services and products may be replaced. Fine Tours New Zealand guarantees that the replacement will be of equal or higher quality.

Any information provided is done so with the understanding that the information may have been provided by a third party and should therefore only be used as a guideline. Fine Tours New Zealand may use third party suppliers or providers of some services and products and as such acts as agents for those. Any claim or liability resulting from those services or products is the responsibility of the supplier or provider.

Fine Tours New Zealand, its employees, independent contractors, suppliers and any person acting on behalf of Fine Tours New Zealand accept no responsibility for damage or loss to property or person howsoever caused.

Insurance

We recommend you seek local and professional advice on your specific insurance needs at the time you make your reservation. Securing travel insurance at the time you make your reservation with us is a good idea. Many insurance providers can include cancellation or interruption cover. This manes that should you flight be delayed or cancelled or you need to amend you plans due to illness or other unforeseen circumstances then fees imposed by us or our suppliers may be recoverable. Check with your insurance provider and ask the question. It is your responsibility to ensure you are adequately covered.

Car Rental

Car rental with Fine Tours New Zealand is limited to the payment of and securing of the rental portion of the hire. All other insurance costs are to be settled directly with the car rental supplier. Any other costs incurred by the renter are the sole responsibility of the renter. A full set of terms and conditions for car rental is available on request.

Third party terms and conditions

The omission of a link or reference to terms and conditions for third parties does not imply that our terms and conditions supersede those. It is impractical to list all of our providers terms and conditions and on request we can supply their individual terms and conditions to you or answer a specific question. At the time of reservation we will endeavor to provide you with any information we feel you should be aware of but it is ultimately your responsibility to ensure you are happy with these terms.

Honest, fair and reasonable

Fine Tours New Zealand prides itself on operating with honest, fair and reasonable business practices and has been built on providing excellent service and product to its guests. Should you feel that the product or service you have experienced did not live up to our promise then please contact the managing director directly on (+64) 3 685 8997 . All possible actions will be undertaken to rectify the situation to your satisfaction.

Statutory Protections under New Zealand Law

These terms and conditions should be read subject to and in conjunction with the provisions of the Consumer Guarantees Act and the Fair Trading Act and do not affect the customers rights as expressed in these acts.

Please also see our Frequently Asked Questions page.