Libertas Academica has a live-chat feature especially designed for authors needing instant answers to their publication questions.  The chat feature is monitored throughout the day and you can simply log on and talk with a member of our experienced customer support team.  Everyone at Libertas is also contactable by e-mail and by telephone.  We provide these services to you for any problems, questions, or difficulties you have with any step of the entire production process.

• Professor Cidon from Valladolid University Hospital in Spain said: “The staff have been very supportive to me, quickly addressing every concern I had.”…“The staff kept us informed about the whole rigorous process step by step which is a great advantage for us.”

One of the priorities for the Libertas customer support team is to keep authors up-to-date on the status of submissions, and to explain what changes in its status mean.  Any time you are required to take action (e.g. make corrections to typesetting proofs) we will notify you immediately, explain to you what is required, and explain how to do it.  We aim to make the production process run smoothly for authors by sending informative email notifications with clear instructions on how to efficiently advance submissions to the next stage of processing.

• Professor Badawy from the University of Wales Institute said: “The editorial staff were most courteous and kept me informed of the progress of the submission step by step. The whole process was run very smoothly and I could simply say that it was a unique and a most enjoyable professional experience having published in IJTR.”

We have made it our job to publish authors’ work efficiently and without uncertainty.  All the staff are timely and professional in their responses to authors’ queries, and they constantly monitor email so delays in replies to authors’ questions are as short as possible.

• Dr Kevin Bain from Philadelphia, USA said: “The editorial team at Libertas Academica was phenomenal.  They kept me engaged with each step of the publishing process and they were timely and professional with their response to my inquiries.”

All of the members of the Libertas customer support team like to maintain a friendly yet professional relationship with the authors who publish in our journals.  We have had the pleasure of working with many authors repeated times, and we enjoy the privilege of publishing and publicising the work of familiar authors.

Read what more authors have said about our publication process and see how easy it can be to submit your paper

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